Customer Complaints Resolution Specialist

Complaints Resolution LeadAbout the Role:The Complaints Resolution Lead will be responsible for overseeing and managing ongoing cases, providing guidance to improve service delivery and streamline processes. This role involves analyzing data, generating reports, and identifying areas for improvement to reduce complaints.Key Responsibilities:Reviewing and...

Job SummaryWe are seeking a highly skilled Complaints Officer to join our team. The successful candidate will be responsible for ensuring that all customer complaints are handled efficiently and effectively.

Job Title: Customer Experience Resolution LeadOverviewThe role of the Customer Experience Resolution Lead is to oversee and manage ongoing cases, ensuring a seamless customer experience. This involves advising on process improvements, maintaining data, and generating reports to identify trends.Main Responsibilities* Review and oversee ongoing cases with your...

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes.Maintaining data and generating reports on trends.Working to and achieving SLAs and KPIs in line with the specific customer contract.Root cause and trend analysis to reduce complaints by identifying key areas...

Denial Management SpecialistAs a Denial Management Specialist, you will be responsible for handling and resolving Out-of-Network claims that have been denied or underpaid after their initial submission. This role requires strong claim follow-up, denial management, and resolution skills, as well as staying updated on new payers and policies.Primary...

Key ResponsibilitiesInvestigating Customer ComplaintsDetermine the root cause of the complaint and implement a plan to resolve itCommunicate with customers to ensure they are informed throughout the process

Customer Advocacy ManagerAbout the Job:This Customer Advocacy Manager role focuses on driving positive customer experiences by resolving complaints efficiently. Key responsibilities include reviewing cases, analyzing data, and collaborating with teams to achieve SLAs and KPIs. The successful candidate will also develop and implement process improvements to...

Customer Support responsibilities include:Handling and resolving customer inquiries via live chat in a timely and accurate mannerProviding accurate, valid, and complete information by using the right methods and toolsKeeping records of customer interactions, processing customer accounts, and filing documentsTaking the extra mile to engage customers and build...