
Digital Solutions Support
5 days ago
The IT Support Specialist will be responsible for delivering high-quality technical support to our organization. This role requires a detail-oriented individual with a strong passion for technology and customer satisfaction.
Key Responsibilities:
- Support Services: Deliver timely and effective technical support to resolve issues related to software applications, system performance, and security updates.
- Integration & Automation: Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to optimize workflow efficiency.
- User Engagement: Provide remote onboarding support and ensure users have the necessary credentials, system access, and security training.
- Platform Support: Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho).
- Project Coordination: Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects.
Requirements:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field.
- 2+ years of relevant IT experience.
- Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
- Experience with CRM platforms (e.g., Zoho) and telephony systems.
- Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
- Strong communication, problem-solving, and organizational skills.
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