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Customer Service Leader

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 1,500,000 - 2,500,000

Job Title: Customer Service Leader

We are seeking a highly skilled and experienced professional to provide exceptional customer service, ensuring that client needs are met and exceeded.

Key Responsibilities:

  • Provide expert guidance, information, and advice to clients about our services, promoting satisfaction and loyalty.

  • Analyze and improve customer experience by identifying areas for enhancement and implementing effective solutions.

  • Foster strong relationships with clients through effective communication across various channels, including telephone, email, letter, and face-to-face interactions.

  • Investigate and resolve client-related issues in a timely and professional manner, providing prompt resolutions and satisfactory outcomes.

  • Develop and implement a comprehensive feedback and complaints procedure, ensuring that client concerns are addressed fairly and promptly.

Requirements:

  • A Master's degree in Business Administration, Human Resources, or Marketing is required.

  • The ideal candidate will possess strong problem-solving and diplomatic skills, as well as the ability to work well under pressure.

  • Creative thinking and motivational skills are essential, along with basic knowledge of social media platforms.

  • Experience in trading (shares/commodities) is preferred but not necessary.

Benefits:

This role offers a challenging and rewarding opportunity to grow professionally, working with a dynamic team to deliver exceptional customer experiences.

Others:

Please note that we value diversity and inclusivity in our hiring process, and welcome applications from qualified candidates who can contribute to our organization's success.