Customer Service Team Lead

To be responsible for handling the Call Center and Delivery Riders team.To ensure compliance with KPIs of the Home Delivery department.To be responsible for sales targets as per the agreed plans.Responsible for handling inbound home delivery requests, customer queries, and complaints.Coordinate with the delivery team at stores to ensure maximum service...

Team Lead - Sales New Travel Team, Pakistan You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.Managing and directing the daily activities of telesales staff.Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions...

Job OverviewWe are looking for an experienced leader to manage our call center operations and deliver exceptional customer service in the USA, UK, and Western markets.Key Responsibilities:Team Leadership: Lead a team of customer service representatives, fostering a positive work environment through motivation and mentorship.Performance Monitoring: Monitor...

Customer Service Excellence LeadJob Overview:The Customer Service Excellence Lead is responsible for managing the Call Center and Delivery Riders teams to deliver exceptional customer service. This includes ensuring compliance with key performance indicators (KPIs) for the Home Delivery department, driving sales targets in accordance with agreed plans, and...

**Job Title:** Customer Service Operations Lead This role is responsible for the overall supervision of customer service operations, ensuring a high level of quality and efficiency in handling customer inquiries and issues. Key Responsibilities: Develop and implement effective call center strategies to improve customer satisfaction and increase revenueManage...

Seeking a skilled customer service professional to lead a campaign driving business growth and profitability.Key Responsibilities:Develop proposals securing new contracts and offers of work.Ensure successful bids at competitive prices.Eligibility Criteria:Fluency in spoken and written English.Extensive experience in the relevant field.Job...

Job Description – Customer Success Team Lead (SaaS Program)The Customer Success Team Lead for the SaaS program will be responsible for leading the customer success team to drive adoption, engagement, and retention of the company's software platform. This role ensures that customers achieve their business outcomes through effective onboarding, proactive...

Job Summary:The Call Center Team Lead/Supervisor is responsible for managing, coaching, and motivating a team of customer service representatives to deliver exceptional service and achieve performance targets. The role involves monitoring daily operations, ensuring adherence to processes, handling escalations, and driving continuous improvement in customer...

Lead a team of CROs on Inbound & Outbound OperationsTo communicate the company and client vision, purpose, core values to employees.Help CROs to understand processes and services information in a positive and effective wayResolve agents, client and customers issues.Conduct performance reviews and team meetings.Handle escalated queries of customers and...

ResponsibilitiesSelling products and services using solid arguments to prospective customersPerforming cost-benefit analyses of existing and potential customersMaintaining positive business relationships to ensure future salesPresent, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs...