Global Customer Service Associate

7 days ago


Lahore, Punjab, Pakistan Abacus Outsourcing Full time
Job Summary: Abacus Outsourcing is seeking a highly motivated Global Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction and loyalty.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to effectively communicate technical information in a clear and concise manner. They will also have a collaborative mindset, with the ability to build strong relationships with customers and colleagues alike.

Key Responsibilities include:
  • Providing top-notch service to our clients, ensuring their satisfaction and loyalty.
  • Collaborating and building relationships with customers to strengthen service competitiveness.
  • Communicating back to customers, tracking, and resolving any issues regarding the service in a timely and efficient manner.
  • Ensuring a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Requirements for this role include:
  • A Levels/Intermediate or above.
  • Excellent English Written and Verbal Communication.
  • American or neutral accent.

What We Offer:
  • A competitive salary package.
  • A comprehensive benefits program.
  • Ongoing training and development opportunities.


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