
Technical Service Associate
17 hours ago
Are you an organized and detail-oriented professional looking for a new challenge? We're seeking a Technical Service Associate to join our team at Ibex.
About the Position:
- Key Responsibilities:
- The ideal candidate will be responsible for delivering exceptional support to our global clients.
Responsibilities:
- Daily task management and case resolution according to department policies.
- Prioritizing tasks based on departmental guidelines and ensuring smooth workflow.
- Effective communication with dealers/vendors through various channels.
- Ensuring high-quality service to internal and external stakeholders.
- Collaborating with team members to resolve complex client issues.
- Staying up-to-date on product knowledge and best practices.
- Recording accurate client interactions in the ticketing system.
- Supporting the Support and Reconnections team as a backup, handling Dealer Onboarding, Feed approvals, and Admin changes.
- Critical support for DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
- Data configuration for import and quality control checks.
- Guiding dealerships on setup requirements in Authenticom and DealerVault.
- Training dealerships on exporting data for manual DMS programs.
Requirements:
- Bachelor's degree in IT preferred.
- Minimum 3 years in customer-facing roles.
- Excellent communication and problem-solving skills.
- Ability to adapt to EST time zone hours.
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