Technical Service Associate

17 hours ago


Lahore, Punjab, Pakistan ibex. Pakistan Full time

Are you an organized and detail-oriented professional looking for a new challenge? We're seeking a Technical Service Associate to join our team at Ibex.

About the Position:

  • Key Responsibilities:
  • The ideal candidate will be responsible for delivering exceptional support to our global clients.

Responsibilities:

  • Daily task management and case resolution according to department policies.
  • Prioritizing tasks based on departmental guidelines and ensuring smooth workflow.
  • Effective communication with dealers/vendors through various channels.
  • Ensuring high-quality service to internal and external stakeholders.
  • Collaborating with team members to resolve complex client issues.
  • Staying up-to-date on product knowledge and best practices.
  • Recording accurate client interactions in the ticketing system.
  • Supporting the Support and Reconnections team as a backup, handling Dealer Onboarding, Feed approvals, and Admin changes.
  • Critical support for DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
  • Data configuration for import and quality control checks.
  • Guiding dealerships on setup requirements in Authenticom and DealerVault.
  • Training dealerships on exporting data for manual DMS programs.

Requirements:

  • Bachelor's degree in IT preferred.
  • Minimum 3 years in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to EST time zone hours.


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