Technical Service Expert

4 hours ago


Lahore, Punjab, Pakistan Sungrow Power Supply Co., Ltd. Full time

At Sungrow Power Supply Co., Ltd., we are seeking a skilled Technical Service Expert to join our team.

The role of the Technical Service Expert is pivotal in delivering high-quality customer support through on-site services and leading product commissioning, maintenance, repair, and training. This professional will be responsible for supporting customers through the service team and directly via email or hotline. As a full-time position, it comes with frequent inter-state and occasional overseas travel.

This role offers an opportunity to work in a dynamic environment, collaborating with various teams to achieve business objectives.

Key Responsibilities:

  • Develop and implement service management strategies to optimize processes, create service offers, and prepare proposals.
  • Manage service partners, including contracting, performance evaluation, and other related tasks.
  • Conduct service sales work to meet yearly targets (optional).
  • Oversee field service operations from pre-commissioning to commissioning, maintenance, fault diagnosis, and repairs.
  • E nsure that on-site services comply with local work health and safety regulations.
  • Plan and coordinate tasks while liaising with other divisions to complete jobs efficiently.
  • Maintain accurate records of service cases, spare parts & unit inventory, consumption records, and service revenue & expenses.
  • Organize, participate, and accompany customers on long-term cooperation events and social activities.
  • Communicate effectively with management, sales teams, local service partners, and customers to support business development.


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