Call Center Operations Manager

2 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: Call Center Manager

About the Role

We are seeking an experienced and skilled Call Center Manager to oversee the day-to-day operations of our call center. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that they are equipped to provide excellent service to our clients.

Duties and Responsibilities
  • Forecast volumes of calls and manpower requirements to ensure efficient resource allocation
  • Maintain the call distribution system by configuring telephones to distribute calls uniformly among customer service representatives
  • Monitor productivity of customer service representatives and generate reports to identify areas for improvement
  • Analyze data to monitor the length of time customers remain on hold and make necessary adjustments to minimize wait times
  • Monitor service calls to observe employee demeanor, technical accuracy, and conformity to company policies
  • Address customer complaints in a professional and courteous manner
  • Maintain accurate records of customer service requests and complaints
  • Determine work procedures, prepare work schedules, and expedite workflow to ensure timely completion of tasks
Supervisory Responsibilities
  • Manage subordinates and provide direction, coordination, planning, and assignment of work
  • Monitor progress and provide feedback to ensure employees are meeting performance expectations

  • UK Base Call Center Agents

    2 days ago

    Lahore, Punjab, Pakistan Caliber Link Call Center Full time

    UK Base Call Center Agents Caliber Link Call Center , Pakistan Apply Only Through Mustakil.com, Pakistan's No.1 Jobs SiteWe are looking for Call Center Agents (Male & Female, Fresher & Experienced) for our UK Campaign in Lahore. If you think you are a perfect fit for this job, then take the leap and change your...

  • Call Center Operations Manager

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a results-driven Call Center Supervisor to oversee our international outbound campaign call center operations.Key Responsibilities:Lead a team of call center representatives to deliver exceptional customer service and meet performance metrics.Implement strategies to improve team performance, drive sales growth, and enhance operational...

  • Call Center Operations Manager

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    About the JobThe ideal candidate will manage operations of a call center, overseeing 2 supervisors, 4-5 team leaders, and 30-40 customer service representatives. Key responsibilities include:Recruiting staffFostering teamworkProviding trainingCoordinating day-to-day operationsCultivating strong relationships with clientsSetting performance targets and...

  • Call Center Operations Manager

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Call Center Supervisor Job DescriptionWe are seeking an experienced and motivated Call Center Supervisor to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics.Key...

  • Call Center Operations Manager

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service Manager PositionTo be successful in this role, you should have a Bachelor's degree and excellent leadership skills. Strong fluency in English is also required.Prior experience as a Call Center Supervisor is necessary, preferably with exposure to USA, UK, and Western markets. You will lead a team of customer service representatives and drive...

  • Call Center Staff

    2 days ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Operations Director

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Overview:We're hiring an experienced Call Center Manager to take ownership of our contact center's operations, team, and performance. This leader will be responsible for recruiting, onboarding, and training call center staff, monitoring and driving KPI achievement across all teams, handling procurement of technology, tools, and calling data, leading...

  • Call Center Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Mighty Five Full time

    Job Description:Job Title: Call Center ManagerLocation: Lahore (On-site)Company: Mighty Five LLCIndustry: BPO / Back Office OutsourcingSalary: PKR 100,000 – PKR 150,000 (based on experience)About Us:Mighty Five LLC is a full-service digital agency and BPO firm offering premium back office outsourcing solutions to clients around the world. We are expanding...

  • Call Center Operations Manager

    2 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Lead to oversee our call center operations.

  • Call Center Representative

    2 days ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...