Call Center Operations Manager

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Call Center Supervisor Job Description

We are seeking an experienced and motivated Call Center Supervisor to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics.

Key Responsibilities:
  • Monitor team performance and ensure adherence to company policies and procedures.
  • Implement strategies to improve team performance and meet sales targets.
  • Prepare and present daily, weekly, and monthly reports on team performance to senior management.
  • Optimize call center processes to improve efficiency and productivity.
  • Ensure proper staffing levels to meet call volume demands.

Compensation and Benefits:

  • Competitive salary up to 80,000 PKR monthly.
  • Commission and Bonuses.
  • Opportunities for career growth and development.

Working Schedule:

  • Night Shift [7:30 PM to 4:00 AM]
  • Days Off: Saturday and Sunday


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