Customer Service Representative
2 days ago
Role Summary
As a Call Center Representative, you will play a vital part in delivering exceptional customer service to clients. Your primary responsibility will be to handle incoming and outgoing calls efficiently and professionally.
Key Responsibilities:- Address customer inquiries, resolve complaints, and maintain accurate records of interactions.
- Follow established communication protocols and company policies when handling different topics.
- Identify and escalate priority issues to the appropriate channels.
- Stay up-to-date on company products, services, and policies.
You will be expected to possess excellent verbal and written communication skills in English, as well as strong problem-solving, listening, and interpersonal skills. Ability to work in high-pressure situations and remain calm is essential. Proficiency in relevant software programs and a customer-centric mindset are also required.
Responsibilities Include:
- Handling inbound and outbound calls.
- Resolving customer complaints and issues.
- Maintaining accurate records of customer interactions.
- Providing information about company products and services.
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving, listening, and interpersonal skills.
- Ability to work in high-pressure situations.
- Proficiency in relevant software programs.
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