Digital Consumer Care Specialist

7 days ago


Faisalabad City Tehsil, Pakistan Adiova Full time
Job Specifications

We are seeking a highly skilled Digital Consumer Care Specialist to join our team at Adiova. As a key member of our remote customer relationship management team, you will be responsible for delivering exceptional customer experiences across various social media platforms.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively navigate computer systems and typing software. A minimum of 1 year of experience in customer service and social media is required, along with a Bachelor's Degree in a relevant field.

Key Responsibilities:

  1. Deliver exceptional customer experiences across various social media platforms.
  2. Manage existing caseloads and complete follow-up tasks to achieve operational metrics.
  3. Collaborate with colleagues to adhere to standard work processes and contribute to efficiencies and improvements.
  4. Identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Document customer interactions accurately and efficiently.
  7. Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.


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