Customer Service Expert

4 days ago


Dera Ghazi Khan, Punjab, Pakistan beBeeRelationship Full time $40,000 - $60,000
Social Media Relationship Specialist

As a Social Media Relationship Specialist, you will be responsible for delivering exceptional customer experiences on various social media platforms.

You will monitor these platforms, identify opportunities to engage with customers, and provide superior customer support and brand engagement.

Key responsibilities include managing existing caseloads, completing follow-up tasks, and achieving operational metrics while adhering to standard work processes and contributing to efficiencies and improvements when possible.

Additionally, you will proactively identify sales leads, educate in-market customers on product functionality and services, and respond to customer enthusiasm posts to increase conversation and build a closer connection with customers.

Your primary goal is to provide proactive support to consumers requesting assistance with product concerns or inquiries while maintaining a high level of technical knowledge and skills through required training and industry-specific certifications.

Strong reading comprehension and written communication skills are essential for this role. A Bachelor's degree in English, marketing, business, journalism, communications, or similar concentration is also required.



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