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Customer Support And Ticket Handling Specialist

4 weeks ago

Saddar Town, Pakistan GE Solutions Full time
Job Description:

GE Solucions is looking for a dedicated Customer Support and Ticket Handling Specialist to join our team and provide exceptional support to patients and internal departments.

Job Title: Customer Support and Ticket Handling Specialist

Job Description:

This role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.

The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every patient receives the assistance they need promptly and professionally.

Responsibilities:

  1. Facilitate patient orders, including processing payments, updating patient information, and providing order status updates.
  2. Address patient inquiries related to billing, tracking information, returns, and insurance coverage, resolving issues and concerns effectively.
  3. Collaborate with internal departments to assist patients with any additional support they may need, ensuring seamless communication and resolution of issues.
  4. Assist with internal routing of calls to the appropriate teams or individuals, ensuring that patients are connected with the right resources efficiently.
  5. Maintain strong follow-up on all open cases, tracking progress and ensuring that no patient inquiries or issues are overlooked or unresolved.
  6. Document all patient interactions, resolutions, and internal communications accurately in our customer support and ticketing systems.
  7. Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and internal stakeholders.
Job Specification:

Requirements:

  1. Previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.
  2. Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
  3. Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
  4. Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.
  5. Ability to maintain confidentiality and adhere to HIPAA regulations.
  6. Strong problem-solving skills and a proactive approach to addressing patient inquiries and resolving issues.
Job Offerings:

Professional & Learning Environment

Market Competitive Salary

Health Insurance

Annual Leaves

Annual Increments

Quarterly Bonuses

Other Details:

Working Days: Monday – Friday (Saturday alternate)

Shift Timings: 06:30 pm - 03:30 am

Location: PECHS Block 6, Karachi

Interested candidates can share their resumes at mentioning position in the subject line.

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Job Rewards and Benefits:

Health Insurance, Leaves, Medical


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