Inbound Call Center Educator

2 days ago


Saddar Town, Pakistan beBee Careers Full time
Job Overview

As an Inbound Call Center Educator, you will play a critical role in shaping the skills and knowledge of our customer-facing teams. Your primary responsibility will be to design and deliver effective training programs that equip our agents with the necessary tools to provide exceptional customer experiences.

Responsibilities:
  1. Training Program Development: Create comprehensive training materials and programs that align with our business objectives and industry best practices.
  2. Facilitation: Deliver engaging and interactive training sessions that cater to diverse learning styles and preferences.
  3. Evaluation and Improvement: Conduct regular assessments to evaluate the effectiveness of our training programs and make data-driven recommendations for improvement.
  4. Collaboration: Work closely with cross-functional teams to ensure seamless integration of training initiatives and maximize their impact.
Requirements
  • Proven experience in training delivery, curriculum design, and evaluation within a customer service environment.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage diverse audiences.
  • Strong understanding of adult learning principles, instructional design, and facilitation methodologies.
  • Ability to work independently and collaboratively as part of a high-performing team.
  • Computer literacy, with proficiency in Microsoft Office Suite (Excel, PowerPoint) and other relevant software applications.
Benefits
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a talented team of professionals who share a passion for excellence.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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