
Call Center Team Lead
10 hours ago
Job Overview
We are looking for an experienced Call Center Manager to join our team at Jagah Online, Pakistan. As a key member of our customer support team, you will be responsible for providing guidance and training to team members, ensuring consistent communication throughout the team, and achieving monthly targets.
The ideal candidate will have a strong background in customer support and sales support, with experience in managing large volumes of inbound and outbound calls. They will also have excellent communication and interpersonal skills, as well as familiarity with CRM systems and practices.
Key Responsibilities:
- Provide guidance, team members and learning and counseling for the team
- Ensure effective and consistent communication throughout the team
- Responsible for the team monthly targets and ensure target achievement on a regular basis
- Maintaining up-to-date knowledge of industry developments
- Provide customized, highest quality customer support
Requirements:
- Must have either completed A-levels or Bachelor in any respective field
- Previous experience in a customer support and sales support role
- Strong telephone and interpersonal contact capabilities, along with good listening skills
- Familiarity with CRM systems and practices
- Multi-task capability, setting goals and handling resources efficiently
What We Offer:
Jagah Online offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced customer support professional, we encourage you to apply for this exciting opportunity.
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