Technical Lead Customer Support Operations

About the RoleWe are seeking a talented Operations Manager - Customer Support to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.The ideal candidate will...

About CoinbaseAt Coinbase, our mission is to increase economic freedom in the world by creating an open financial system for the world.We are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a leader, you will be responsible for managing a team of customer support agents, ensuring they have the necessary tools and...

Key ResponsibilitiesAs an Enterprise Systems Engineer at Qualcomm Technologies, Inc., you will be responsible for managing operational and support responsibilities for critical services supporting software engineering environments globally.The ideal candidate will have experience in handling operations roles to lead delivery for Tier1/Tier2 with SLA's and...

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

In this role, you will have the opportunity to work with some of the most advanced technology in the industry, helping to resolve complex technical issues and provide expert-level support to our customers. If you have a passion for problem-solving and a commitment to delivering exceptional customer service, we want to hear from you!As a member of our Cloud...

Pursue a rewarding career with HSBC, a pioneering banking and financial services company operating globally.We have an exciting job opening for a Technical Support Specialist - IT Infrastructure, focusing on the Oracle Fusion platform.Key Responsibilities:Offer technical assistance to users by identifying and resolving IT-related issues efficiently.Build...

About DigitalOcean LLC:">DigitalOcean is a cloud infrastructure platform that makes it easy to create, deploy, and manage applications at scale.Our Culture:">We value collaboration and teamwork.We foster a culture of innovation and experimentation.We prioritize customer satisfaction and continuous improvement.The Ideal Candidate:">Has 4-5 years of experience...

**Key Responsibilities**Hire and lead a global team of customer experience managers and oversee more than 150 frontline customer support agents.Develop and execute a strategic three-year plan for consumer operations growth and scale.Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies.About Our...

Job OverviewWe are seeking a highly motivated and customer-focused Cloud Support Engineer to join our dynamic Technical Support team. As a key member of our team, you will be responsible for providing top-notch support to our customers through various channels, including tickets, emails, and phone calls.The ideal candidate is someone who thrives in a...

Job Summary:The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with...

About UsWe are DigitalOcean LLC, a company that helps businesses and developers grow and thrive in the digital age. Our mission is to deliver exceptional support and create innovative solutions that meet the needs of our customers.What You'll DoAs a Senior Cloud Support Engineer, you will play a critical role in ensuring our customers receive the best...

About the RoleWe are looking for a skilled Support Team Lead - Financial Services to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.The ideal candidate...

Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

Overview:The Oracle Cloud Infrastructure team is focused on building a world-class customer experience. We're seeking a skilled Technical Customer Advocate to join our team and contribute to this mission.Job Summary:As a Technical Customer Advocate, you'll be responsible for providing exceptional technical support to our customers, ensuring their smooth...

About This JobWe are seeking a highly skilled Senior Cloud Support Engineer to join our dynamic technical support team. As a key member of our team, you will be responsible for:Providing top-notch support to our customers through various channelsLeveraging your technical expertise to resolve complex issues and ensure customer satisfactionCollaborating with...

About ECS MEECS ME seeks an experienced IT Operations Lead to lead our technology team. This role involves overseeing the IT infrastructure, managing cross-functional teams, and ensuring the delivery of high-quality support services.Main ResponsibilitiesDevelop and implement IT strategies that meet business objectives.Collaborate with cross-functional teams...

Job DescriptionHSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries and territories. We aim to enable businesses to thrive and economies to prosper, helping people realise their ambitions.Key ResponsibilitiesLead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous...

Job Description">Provide timely and effective support to our customers via tickets, emails, and other communication channels.Maintain a strong focus on delivering empathetic and personalized support experiences that meet or exceed customer expectations.Work collaboratively as part of a 24/7 team in a fast-paced environment, with flexibility to work rotating...

About the Job:">We are seeking a highly motivated and experienced Technical Support Specialist to join our team.Key Responsibilities:">Provide technical support to customers via phone, email, and chat.Analyze complex customer issues and provide solutions or escalate to senior engineers if necessary.Collaborate with cross-functional teams to resolve customer...