Technical Support Expert

7 days ago


Islamabad, Islamabad, Pakistan beBeeTechnical Full time
Product Support Specialist

We are seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support and training to our customers.

The ideal candidate will have a strong background in IT or Computer Science and excellent problem-solving skills. You should be comfortable working in a fast-paced environment and be able to communicate effectively with customers via phone and email.

About the Role
  • Provide technical support and training to customers via phone and email.
  • Assist customers with troubleshooting and resolving issues with our software products.
  • Develop and maintain knowledge base articles and release notes.
  • Collaborate with cross-functional teams to identify and prioritize product enhancements.
Requirements
  • Bachelor's degree in IT or Computer Science.
  • 2-3 years experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment.
What We Offer
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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