Technical Support Engineer

4 weeks ago

Islamabad, Islamabad, Pakistan Ähdus Technology GmbH Full time
Job Title: Technical Support Engineer (German-Speaking)

Department: Customer Support

Location: Islamabad, Pakistan (Onsite or Hybrid)

Job Type: Full-Time

About the Role:

We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad. In this role, you will assist global customers with resolving technical issues related to web infrastructure, Linux servers, network security, CDN, and Web Application Firewalls (WAF). You'll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.

Key Responsibilities:
  • Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
  • Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
  • Guide customers through system configuration, usage, and optimization
  • Collaborate with Tier 2/3 technical teams to escalate complex issues
  • Document known issues, fixes, and create support content for internal and external use
  • Maintain professional communication and ensure a high level of customer satisfaction

Requirements:
  • Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
  • Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
  • Ability to work independently and solve problems methodically
  • Strong communication skills in English (written & spoken)
  • Basic to intermediate German language skills are required (B1 level or higher preferred)

Preferred Qualifications:
  • Familiarity with CDNs, cloud platforms, or cybersecurity tools
  • Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
  • Understanding of DDoS protection, SSL, and web performance tools

What We Offer:
  • Opportunity to work with a global customer base and cutting-edge web security products
  • A supportive, collaborative team environment based in Islamabad
  • Competitive salary and benefits
  • Career growth opportunities in network and cloud security
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