Client Experience Champion

4 hours ago


Lahore, Punjab, Pakistan Devsinc Full time

We're seeking an ambitious Client Experience Champion to join our team and drive exceptional customer service delivery. In this key role, you'll be responsible for developing customer support strategies, managing team performance, and driving business growth through exceptional service delivery.

Key Responsibilities:
  1. Team Management: Manage the customer support team to deliver top-notch service and ensure client satisfaction.
  2. Strategy Development: Develop and refine customer support strategies, processes, and workflows to enhance the customer experience.
  3. Issue Escalation: Act as the escalation point for complex customer inquiries and ensure timely resolutions.
  4. Metric Analysis: Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement.

Requirements include 7+ years of customer support experience, at least 3 years in a managerial role, and strong problem-solving, decision-making, and interpersonal skills.



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