Client Success Advocate

16 hours ago


Lahore, Punjab, Pakistan CureMD Full time

**Role Overview:**

CureMD is a pioneer in healthcare technology, transforming the industry with innovative solutions. As a Client Success Associate, you will be the frontline champion for our clients, delivering exceptional support and ensuring customer satisfaction.

**Key Responsibilities:**
  1. Customer Ownership: Channel your passion for customer service to claim ownership of the customer experience, including comprehensive issue resolution while collaborating with different teams.
  2. Information Research: Research and grasp information across multiple tools to keep customers engaged.
  3. Tailored Communication: Effectively tailor communication and style to differing audiences.
  4. Independent Work: Self-manage and work independently in a fast-paced, constantly changing environment.
  5. Expertise Sharing: Thrive in a culture where expertise is shared and feedback is welcomed.
  6. Time Management: Effectively manage time, showcasing the ability to multi-task, organize, and prioritize.
**Qualifications and Requirements:**
  • Education: Bachelor's degree from a reputable institution.
  • Experience: Minimum 0 – 2 years of experience.
  • Communication Skills: Strong written and verbal communication skills and sound knowledge of telephone etiquette.
  • Customer Service Knowledge: Knowledge of customer service principles and methods.
  • Client Communication: Experience in client communication.
  • Work Schedule: Ability to work in US timings.
**Benefits Package:****Financial Benefits:**
  1. Competitive Salary: Competitive salary and bi-annual bonus.
  2. Fast Career Growth: Fast track and uncapped career growth for high performers.
  3. Vehicle Financing: Company-sponsored vehicle financing (car and bike).
  4. Interest-Free Loans: Interest-free loans.
  5. Provident Fund: Provident Fund: Company matches up to 8% of your base salary.
**Health and Wellness Benefits:**
  1. In-House Clinic: In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  2. Hospital Treatment Monitoring: Hospital treatment monitoring by company doctors.
  3. Comprehensive Health Coverage: Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  4. Exclusive Health Discounts: Exclusive health benefits and discounts at top-class clinics and labs.
**Supportive Workplace Culture:**
  1. Pick-up and Drop-off Services: Pick-up and drop-off services for female employees.
  2. In-House Daycare Facility: In-house daycare facility.
  3. Recreational Area: In-house gym and recreational area to unwind.
**Continued Learning Opportunities:**
  1. Company-Sponsored Trainings: Company-sponsored trainings, workshops, development programs, and retreats.
  2. Specialized Trainings/Certifications: Paid specialized trainings/certifications.

The Impact You Will Make:

At CureMD, every role plays a pivotal part in transforming healthcare. By joining our innovative team, you will contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we are not just advancing technology — we're making a tangible difference in people's lives.



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