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7 hours ago
We are seeking a skilled and dedicated professional to provide technical support and training for our products.
Our customers include K-12, public, academic, and special libraries worldwide.
As a Technical Support Specialist, you will gain an in-depth understanding of our products to provide expert customer support.
Duties:- Provide timely and effective phone and email support to troubleshoot user issues
- Recommend product enhancements to improve the user experience
- Responsible for quality control and thorough testing of new releases
- Conduct research projects to enhance knowledge and skills
- Support product development through research and documentation
- Update knowledgebase cases and release notes regularly
- Library diploma or MLIS, IT diploma, or degree in computer science or engineering
- A people person with excellent communication skills
- Excellent English writing and speaking skills
- High typing speed and accuracy
- An individual who enjoys and excels at problem solving and critical thinking
- Very knowledgeable on Microsoft Office products and software applications
- Technical support experience is highly desirable
- 2-5 years' experience in a similar role required
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