Customer Support Professional

7 hours ago


Rawalpindi Cantonment, Pakistan beBeeProductivity Full time 800,000 - 1,500,000
Job Description

We are seeking a skilled and dedicated professional to provide technical support and training for our products.

Our customers include K-12, public, academic, and special libraries worldwide.

As a Technical Support Specialist, you will gain an in-depth understanding of our products to provide expert customer support.

Duties:
  1. Provide timely and effective phone and email support to troubleshoot user issues
  2. Recommend product enhancements to improve the user experience
  3. Responsible for quality control and thorough testing of new releases
  4. Conduct research projects to enhance knowledge and skills
  5. Support product development through research and documentation
  6. Update knowledgebase cases and release notes regularly
Qualifications:
  1. Library diploma or MLIS, IT diploma, or degree in computer science or engineering
  2. A people person with excellent communication skills
  3. Excellent English writing and speaking skills
  4. High typing speed and accuracy
  5. An individual who enjoys and excels at problem solving and critical thinking
  6. Very knowledgeable on Microsoft Office products and software applications
  7. Technical support experience is highly desirable
  8. 2-5 years' experience in a similar role required

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