Customer Support Specialist

1 week ago

Rawalpindi Cantonment, Pakistan Graphixo Design Solutions Full time

We are seeking two Customer Support Specialists.

The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

Responsibilities:

  • Accurately enter customer sales orders, quotes and returns
  • Receive inbound calls and respond to calls as appropriate
  • Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards
  • Perform administrative duties, reports and special projects associated with Customer Support
Job Specification

Requirements:

  • Exceptional Communication Skills and Professional Presence
  • Scheduling customers, tracking job assignments and scheduled dates.
  • Pre-calling customers, following up with escalated situations.
  • Effective Team Player with the ability to Work Independently
  • Excellent written, verbal and interpersonal communication skills.
  • Strong Communication skills are required to communicate with US Customers.
  • Taking inbound calls and making outbound calls.
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