Product Quality Assurance Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time 3,000,000 - 5,000,000

Job Role:

A Product Quality Assurance Specialist is required to play a pivotal role in ensuring the seamless delivery of products and services to our customers.

Key Responsibilities:

  • Perform end-to-end testing, analyzing customer journeys, and driving digital transformation by proposing innovative solutions.
  • Execute planned testing of products and services on a regular basis to ensure readiness before launch.
  • Conduct functional and user testing, including potential day and night shifts based on product timelines.
  • Utilize testing tools effectively while applying analytical thinking to ensure high-quality, issue-free product delivery.
  • Analyze and optimize existing business processes to enhance efficiency, reduce operational costs, and improve customer experience.
  • Communicate any service or product changes clearly to stakeholders to ensure consistent messaging.
  • Promote digital transformation by identifying and implementing opportunities for workflow automation.
  • Monitor, identify, and manage process exceptions and deviations in real-time.
  • Conduct data analysis to uncover process inefficiencies and recommend improvements.
  • Collaborate with cross-functional stakeholders to address service/product complaints and support experience-impacting projects.

Deliverables:

  • Timely delivery of UAT results for each product/service testing cycle.
  • Proactive identification and resolution of any revenue leakage risks in products or services.
  • Consistently deliver insights and recommendations to maintain the highest standards of customer experience.
  • Lead initiatives for automation and digitization of business processes.
  • Ensure full compliance with regulatory and internal process standards.
  • Produce weekly and monthly reports covering product testing outcomes, process automation progress, and project delivery metrics.

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