PLM Application Support Specialist

9 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Title: PLM Application Support Specialist - Day-to-Day Operations

Job Summary:

  • The Product Life-cycle Management (PLM) Application Support Analyst will provide day-to-day support for the PLM application to both internal and external users.

Key Responsibilities:

  • Ticket Resolution: Resolve support tickets within defined Service Level Agreements (SLA).
  • User Training: Provide user support and training to ensure effective utilization of the PLM application.
  • Fix Pack Implementation: Collaborate with the PLM technical teams to develop, test, and implement fix packs.
  • Application Expertise: Provide functional PLM suite expertise.
  • Reporting: Provide weekly support ticket Key Performance Indicators (KPIs) to manager.
  • Documentation: Maintain documentation of application configurations and troubleshooting steps.
  • System Integration: Collaborate with other IT teams to integrate with other systems and ensure seamless data flow.


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