Compliance and Customer Service Manager

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly skilled Compliance and Customer Service Manager to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.

This role requires a strong working knowledge of Shopify, Amazon, and other online retail marketplaces, as well as a deep understanding of e-commerce compliance requirements and platform policies.

Key Responsibilities:
  • Customer Support Management:
    • Develop and implement scalable customer support strategies to enhance user experience and retention.
    • Ensure that support teams meet SLAs, KPIs, and platform-specific guidelines.
    • Collaborate with supply chain and product teams to ensure customer concerns are addressed.
  • Compliance & Excellence Management:
    • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
    • Conduct internal audits, reviews, and investigations to identify compliance gaps.
    • Evaluate and ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.


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