Customer Support and Compliance Lead

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Specification

We are looking for a highly motivated and experienced individual to fill the role of Compliance Officer & Audit. As a key member of the team, you will be responsible for managing the customer support department's daily operations, providing exceptional customer service support, and implementing processes to enhance customer satisfaction.

Your expertise in customer support and/or compliance, combined with your excellent communication and problem-solving skills, will enable you to make a significant contribution to our organization.

Key responsibilities include:

  • Managing the customer support team's performance
  • Developing and implementing customer support policies and procedures
  • Maintaining up-to-date knowledge of industry trends and technologies
  • Leading the team to achieve high standards of customer satisfaction and loyalty

Requirements:

  • 1 year of experience in customer support and/or compliance
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools


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