
Customer Support and Compliance Specialist
1 day ago
We are seeking a highly skilled Customer Support and Compliance Specialist to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.
This role is critical in overseeing and optimizing customer support operations, developing and implementing scalable customer support strategies, and ensuring that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
Key Responsibilities:- Customer Support Management:
- Optimize customer support operations across Shopify, Amazon, and other online retail platforms.
- Develop and implement scalable customer support strategies to enhance user experience and retention.
- Ensure that support teams meet SLAs, KPIs, and platform-specific guidelines.
- Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
- Collaborate with supply chain and product teams to ensure customer concerns are addressed.
- Compliance & Excellence Management:
- Evaluate and ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.
- Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
- Conduct internal audits, reviews, and investigations to identify compliance gaps.
- Cultivate relationships with concerned teams to stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces.
-
Customer Support and Compliance Expert
1 hour ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a seasoned professional to lead our customer support and compliance efforts. As an Assistant Director, you will be responsible for driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.The selected candidate will work closely with...
-
Customer Support and Compliance Lead
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob SpecificationWe are looking for a highly motivated and experienced individual to fill the role of Compliance Officer & Audit. As a key member of the team, you will be responsible for managing the customer support department's daily operations, providing exceptional customer service support, and implementing processes to enhance customer satisfaction.Your...
-
Customer Support Specialist
16 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Operations department, you will play a vital role in providing exceptional support to our customers by diagnosing technical issues and guiding them through the claim filing process.The ideal candidate will...
-
Customs Compliance Manager
3 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Customs Compliance ManagerThe role of a Customs Compliance Manager involves ensuring that all customs-related documents are accurately stored and updated in compliance with regulatory requirements. Key responsibilities include:Managing customs and trade compliance across the organization, ensuring understanding of global regulations.Determining...
-
Customer Support Specialist On-Site
3 weeks ago
Islamabad, Islamabad, Pakistan T&H Consulting Full timeT&H Consulting, a leading firm in Blockchain Tracing Investigation and Incident Response, is seeking a highly skilled and experienced Customer Support Specialist for our on-site office in Islamabad. Our company is recognized for delivering cutting-edge solutions in blockchain investigations, dispute resolution assistance, evidence preparation, and...
-
Customer Support Specialist On-Site
4 weeks ago
Islamabad, Islamabad, Pakistan T&H Consulting Full timeT&H Consulting, a leading firm in Blockchain Tracing Investigation and Incident Response, is seeking a highly skilled and experienced Customer Support Specialist for our on-site office in Islamabad. Our company is recognized for delivering cutting-edge solutions in blockchain investigations, dispute resolution assistance, evidence preparation, and...
-
Compliance and Customer Service Manager
1 day ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a highly skilled Compliance and Customer Service Manager to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.This role requires a strong working knowledge of Shopify, Amazon, and other online retail marketplaces, as well as a deep understanding of...
-
Customer Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAre you looking for a challenging role as a Customer Support Specialist?Hiring now: A dedicated professional to support our clients in IslamabadWe are seeking an experienced Customer Support Specialist to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with...
-
Customer Support Specialist
4 weeks ago
Islamabad, Islamabad, Pakistan ConnectPro International Full timeJob Title: Customer Support SpecialistLocation: Islamabad, PakistanJob Type: Full TimeSalary: Competitive base salary + commissionDepartment: Customer Success DepartmentJob Summary:As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, assisting customers and ensuring customer satisfaction. You will play a critical...
-
Customer Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob OverviewWe are seeking a proactive customer support specialist to join our team. As a liaison between customers and clients, you will provide assistance via chat and/or email to address customer inquiries, issues, new orders, service delivery requirements, billing, and other queries.Key ResponsibilitiesProvide prompt chat and email responses to...