Customer Support and Compliance Specialist

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly skilled Customer Support and Compliance Specialist to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.

This role is critical in overseeing and optimizing customer support operations, developing and implementing scalable customer support strategies, and ensuring that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.

Key Responsibilities:
  • Customer Support Management:
    • Optimize customer support operations across Shopify, Amazon, and other online retail platforms.
    • Develop and implement scalable customer support strategies to enhance user experience and retention.
    • Ensure that support teams meet SLAs, KPIs, and platform-specific guidelines.
    • Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
    • Collaborate with supply chain and product teams to ensure customer concerns are addressed.
  • Compliance & Excellence Management:
    • Evaluate and ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.
    • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
    • Conduct internal audits, reviews, and investigations to identify compliance gaps.
    • Cultivate relationships with concerned teams to stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces.


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