Customer Success Lead

5 days ago


Lahore, Punjab, Pakistan JAZZ Full time
About this Opportunity

This is a unique chance to join a forward-thinking company like JAZZ and contribute to the growth of our IoT business. As an IoT Presales Expert, you will be responsible for designing and delivering cutting-edge IoT solutions to our customers.

Key Responsibilities
  1. Solution Design & Architecture: Develop comprehensive IoT solutions that meet customer needs, leveraging your technical expertise to provide guidance on architecture, components, and deployment strategies.
  2. Pre-sales Presentations & Demonstrations: Deliver engaging product demos, presentations, and technical workshops to customers, clearly communicating the value proposition and capabilities of our IoT solutions.
  3. Requirements Gathering: Collaborate with customers to gather technical and business requirements, translating them into effective solutions that meet business goals while addressing scalability, security, and operational needs.
  4. Proposal Creation: Develop detailed technical proposals and responses to Requests for Proposal (RFPs), including cost estimates, architectural diagrams, solution descriptions, and project timelines.
  5. Proof of Concept (PoC) & Pilot Projects: Lead or support the development and execution of Proof of Concepts (PoCs) and pilot projects for potential customers to demonstrate the feasibility and benefits of our proposed IoT solutions.
  6. Competitive Analysis: Conduct thorough technical analysis of competitor offerings, identifying differentiators and helping to position our IoT solutions more effectively in the marketplace.
  7. Customer Engagement: Provide ongoing support throughout the sales cycle, addressing technical queries and ensuring customers are well-informed about the solutions being proposed.
  8. Collaboration with Cross-functional Teams: Work closely with sales, product, and platform teams to ensure proposed solutions are technically viable and can be successfully delivered.


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