Strategic Client Growth Specialist

1 week ago

Lahore, Punjab, Pakistan beBeeCareer Full time 25,000 - 60,000
Job Title: Customer Success Manager/Account Manager

About the Role:

We are seeking an experienced professional to join our team as a Customer Success Manager/Account Manager. This key role involves managing relationships with clients, onboarding and training users, driving retention and upsell opportunities, providing proactive support, and delivering data-driven insights to improve customer engagement and success.

Key Responsibilities:

  • Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise value from products/services.
  • Onboarding & Training: Guide customers through onboarding to ensure a seamless experience and drive product adoption.
  • Retention & Upselling: Identify opportunities to upsell/cross-sell solutions and reduce churn through proactive engagement.
  • Proactive Support: Serve as the primary point of contact, address concerns, troubleshoot issues, and ensure client satisfaction.
  • Data-Driven Insights: Analyse usage metrics and feedback to optimise engagement strategies and increase success rates.
  • Collaboration: Work with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights.
  • Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction.

Requirements:

  • Experience: 1+ years in Customer Success, Account Management, or Client Support roles.
  • Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries.
  • Tech-Savvy: Comfortable using CRM software, customer engagement tools, and ticketing systems.
  • Fluent in English: Strong verbal and written communication skills.
  • Remote-Ready: Reliable laptop and stable internet connection.

Benefits:

  • Competitive Compensation: Salary is variable based on experience with performance-based bonuses or commissions.
  • Flexible Work Arrangements: Remote work flexibility.
  • Exclusive Access: Connect with top-tier employers globally.
  • Professional Development: Be part of a community of sales professionals, sharing insights and opportunities.

How to Apply:

  1. Submit Your Application
  2. Screening Video Interview (15 min max)
  3. Final Face-to-Face Interview
  4. Admission to our talent pool for exclusive opportunities
  5. Final client interview after matching

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