Post Sales Advocate

23 hours ago


Lahore, Punjab, Pakistan RAPIDLINE DOCUMENT CLEARING SERVICES LLC Full time

Job Overview:

Rapidline Immigration seeks a highly skilled Post-Sales Representative to maintain strong relationships with clients after the sale, ensuring they are updated on the status of their processes and that all necessary documentation is in order.

Key Responsibilities:

  1. Client Follow-up: Regularly check in with clients to provide updates and follow-up on their ongoing immigration processes, fostering trust and satisfaction.
  2. Document Review: Verify that all required documentation from clients is complete and in accordance with company policies, ensuring seamless processing.
  3. Process Updates: Keep clients informed about the progress of their cases, providing timely updates regarding any changes or requirements in the process, promoting transparency.
  4. Customer Support: Address client inquiries, concerns, and provide assistance where necessary to ensure a positive client experience, driving customer loyalty.
  5. Record Keeping: Maintain accurate records of client communications, documentation, and progress updates, ensuring compliance and accountability.
  6. Issue Resolution: Identify potential challenges or issues in the client's case and escalate them as necessary to relevant departments for resolution, guaranteeing efficient problem-solving.
  7. Collaboration: Work closely with sales and other internal teams to ensure seamless handover and execution of the post-sale process, enhancing team cohesion.

Qualifications:

  1. Proven experience in customer service, client relations, or a similar role, demonstrating expertise in building and maintaining relationships.
  2. Excellent communication and interpersonal skills, enabling effective collaboration and conflict resolution.
  3. Strong attention to detail and organizational skills, ensuring accuracy and efficiency in document review and record keeping.
  4. Ability to manage multiple clients and tasks simultaneously, prioritizing tasks and meeting deadlines.
  5. Experience with CRM software or customer management tools is a plus, streamlining communication and data management.
  6. Knowledge of immigration processes (preferred), facilitating a deeper understanding of the industry and its complexities.

Key Attributes:

  1. Proactive and solution-oriented mindset, driving innovation and efficiency in client support.
  2. Excellent problem-solving skills, ensuring prompt and effective issue resolution.
  3. Ability to work independently as well as part of a team, fostering collaboration and mutual respect.
  4. Strong follow-up and time management skills, ensuring timely completion of tasks and meeting deadlines.
  5. High level of professionalism and customer-centric attitude, consistently delivering exceptional client experiences.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Experience:

  1. Sales: 1 year (Preferred)


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