
Case Manager
5 days ago
This role is focused on investigating cases of fraud or suspicious activity at Faysal Bank Limited. The successful candidate will be responsible for conducting thorough investigations, gathering evidence, and preparing detailed reports.
Responsibilities:- Investigate reported cases of fraud or suspicious activity, ensuring compliance with bank policies and procedures.
- Update relevant records and databases with accurate information, maintaining high-quality data for future reference and reporting purposes.
- Communicate effectively with customers, providing clear and concise responses within defined timeframes.
- Manage case files, including relevant documents, customer correspondence, and supporting materials.
- Visit customers, banks, companies, vendors, merchants, and other locations as required to gather information and conduct investigations.
- Resolve customer complaints related to fraudulent attempts, taking prompt remedial action when necessary.
- Initiate efforts to recover losses from involved parties or coordinate with law enforcement agencies (as applicable).
- Adhere to Service Level Agreements, policies, and Standard Operating Procedures while conducting investigations.
- Prepare reports on investigations for stakeholders, identifying root causes, responsible individuals/parties, and recommending process improvements and control enhancements.
- Liaise with member banks regarding disputed funds, ensuring recovery and completion of related formalities.
The successful candidate will also be required to undertake any additional assignments given by the Line Manager or Department Head.
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