
Specialized Case Lead
5 days ago
Faysal Bank Limited is seeking a skilled Specialized Case Lead to conduct thorough investigations of cases reported by various sources within the assigned timeframe.
Main Duties and Responsibilities- Case Investigations: Conduct comprehensive investigations, gathering evidence and scrutinizing records related to the case.
- Log Keeping: Log cases in the fraud database, ensuring accurate and complete information for future reference and reporting.
- Reporting: Prepare detailed investigation reports, including root cause analysis and recommendations, for review by line management.
- Communication: Ensure timely execution of all requisite correspondence with customers, maintaining proper case files and retrieving applications as required.
- Resolution: Resolve customer complaints where fraudulent attempts are made or suspected and take remedial actions.
The successful candidate will be able to work effectively in a team environment and perform additional assignments given by the Line Manager or Department Head.
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