Specialized Case Lead

5 days ago


Karachi, Sindh, Pakistan Faysal Bank Limited Full time
About the Role

Faysal Bank Limited is seeking a skilled Specialized Case Lead to conduct thorough investigations of cases reported by various sources within the assigned timeframe.

Main Duties and Responsibilities
  1. Case Investigations: Conduct comprehensive investigations, gathering evidence and scrutinizing records related to the case.
  2. Log Keeping: Log cases in the fraud database, ensuring accurate and complete information for future reference and reporting.
  3. Reporting: Prepare detailed investigation reports, including root cause analysis and recommendations, for review by line management.
  4. Communication: Ensure timely execution of all requisite correspondence with customers, maintaining proper case files and retrieving applications as required.
  5. Resolution: Resolve customer complaints where fraudulent attempts are made or suspected and take remedial actions.

The successful candidate will be able to work effectively in a team environment and perform additional assignments given by the Line Manager or Department Head.


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