Digital Customer Experience Specialist

24 hours ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Function

We are looking for an experienced Digital Customer Experience Specialist to join our team. This role is responsible for ensuring seamless client onboarding and providing exceptional customer service through effective communication and issue resolution.

Main Responsibilities
  • Cases Management: Complete orders/cases tickets for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
  • Client Interaction: Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
  • Support: Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.


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