Technical Service Specialist

23 hours ago

Gujujranwala City Tehsil, Pakistan beBee Careers Full time

Job Title: Technical Service Specialist

About the Role:

We are seeking a highly skilled Technical Service Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch technical service and support to our customers.

Your Key Responsibilities:

  • Handle customer issues in a timely and professional manner, ensuring that their concerns are resolved to their satisfaction.
  • Lead and resolve complex technical issues, conducting root cause analysis to identify and address problems efficiently.
  • Develop and maintain knowledge management processes to ensure accurate and up-to-date information is readily available.
  • Manage software updates, load packages on Ericsson Core nodes, and perform preventive maintenance to prevent downtime.
  • Collaborate with cross-functional teams to drive business results and meet customer expectations.

Your Qualifications:

  • Bachelor's degree in engineering or related field.
  • A minimum of 5+ years of experience in a similar role, preferably in the CS Core domain.
  • Hands-on experience with CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, and mobile call flows and protocols.
  • Strong understanding of Cloud/Virtualization concepts and VNF/CNF Management.
  • Excellent presentation, communication, and team collaboration skills.

What We Offer:

  • An opportunity to work in a dynamic and innovative environment.
  • A chance to develop your skills and expertise in a rapidly evolving industry.
  • A collaborative and supportive team culture.
  • The ability to make a real impact on customer satisfaction and business outcomes.

Why Choose Us:

  • We value diversity and inclusion, and we encourage people from all backgrounds to apply.
  • We offer a comprehensive benefits package, including competitive salary and benefits.
  • We provide ongoing training and development opportunities to help you grow in your career.

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