
Technical Service and Support Specialist
18 hours ago
Overview:
We are seeking a skilled Technical Service and Support Specialist to provide technical assistance and support to our customers. This role requires strong problem-solving skills, as you will be responsible for troubleshooting and resolving complex issues related to customer networks.
Key Responsibilities:
- Troubleshooting and Resolution: Investigate and resolve technical issues related to customer networks, including hardware, software, and network-related problems.
- Configuration and Integration: Configure and integrate different nodes and solutions in new and live customer networks.
- Customer Interaction: Interact with customer technical staff, operation managers, service engineers, and other groups within the organization.
Requirements:
Essential Skills and Qualifications:
- Bachelor's Degree in Engineering: A bachelor's degree in engineering is required.
- Domain Experience: Hands-on experience of CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter, and LDAP protocols handling.
- Troubleshooting and Problem-Solving: Strong ability to troubleshoot and resolve complex technical issues.
Favorable Skills and Qualifications:
- Team Collaboration: Excellent teamwork and collaboration skills.
- Presentation and Communication: Strong presentation and communication skills.
Why Work with Us?
We offer a dynamic work environment, opportunities for professional growth, and a chance to work on challenging projects that make a real impact. Our team is passionate about delivering exceptional results and meeting customer expectations. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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