Technical Help Desk Analyst

5 days ago


Islamabad, Islamabad, Pakistan Oxbridge Digital Full time

Job Overview:

Oxbridge Digital is a leading provider of digital solutions and we are seeking an experienced Technical Support Specialist to join our team. The successful candidate will have excellent communication skills and the ability to work independently as well as part of a team.

Responsibilities and Duties:

  1. Providing Technical Support: Respond to IT support requests from staff, employees, and students via various channels including the helpdesk system, email, and in-person.
  2. Troubleshooting Hardware and Software Issues: Diagnose and troubleshoot issues related to hardware, software, printers, and peripherals.
  3. Ensuring Network Connectivity: Troubleshoot LAN/WAN issues and configure and manage network devices to ensure network connectivity across university campuses.
  4. Guiding Users: Provide guidance to users on IT policies, tools, and best practices.
  5. Maintaining Systems: Perform routine maintenance on computers, printers, and other IT equipment.
  6. Managing Helpdesk Tickets: Log and track all support tickets in the university's helpdesk system.


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