
Help Desk Representative
2 days ago
We are seeking a highly skilled and dedicated Help Desk Representative to join our team at Smiling Pixels. As an Associate Customer Support Representative, you will be responsible for delivering timely, accurate, and empathetic responses to client inquiries, ensuring exceptional customer satisfaction and contributing to our agency's overall success.
The ideal candidate will have excellent written and verbal communication skills, with the ability to professionally handle customer inquiries, complaints, and service requests in a timely and accurate manner. Strong problem-solving and troubleshooting abilities are essential, as well as a basic knowledge of UI/UX design concepts and tools.
This is an entry-level position that requires a customer-centric mindset, patience, empathy, and active listening skills to address client concerns effectively. The successful candidate will be a team player with excellent interpersonal and collaboration skills, able to multi-task, prioritize tasks, and meet deadlines.
Key Responsibilities:
- Efficiently relay client requirements and project specifications to the design team, ensuring that these are clearly understood and promptly acted upon.
- Collaborate with the design team to gather timely project updates and communicate them to clients.
- Ensure project timelines, workflows, and deliverables are met and align with client expectations.
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