Senior Client Relationship Manager

4 days ago

Karachi, Sindh, Pakistan beBeeStrategic Full time 9,000,000 - 12,000,000

Position Summary

Manage and grow strategic key accounts by building strong customer relationships, executing commercial plans, and delivering agreed volume and value targets. The Key Accounts Manager plays a pivotal role in aligning customer and company objectives, ensuring optimal execution of brand presence, and driving business profitability.

A day in the life of KAM:

Account Management
- Develop and execute joint business plans with key customers, aligned with strategic business objectives.
- Act as the primary point of contact for assigned key accounts, managing end-to-end customer relationships.
- Understand the customer's business model, decision-making structure, and strategic priorities.

Sales & Target Delivery
- Deliver and exceed monthly, quarterly, and annual volume and value sales targets.
- Monitor and analyze sales performance, customer sell-out data, and category growth opportunities.
- Develop action plans to address gaps or overperformance, ensuring consistent delivery of KPIs.

Customer Engagement & Collaboration
- Conduct regular customer business reviews, aligning performance insights and future plans.
- Negotiate trading terms, promotional activity, and pricing in line with the company's commercial strategy.
- Influence customer decisions through data-driven insights and market intelligence.

Brand Visibility & Execution
- Ensure flawless execution of in-store brand displays and planogram compliance.
- Collaborate with trade marketing and merchandising teams to implement visibility campaigns.
- Track the effectiveness of display programs and optimize placements based on sales impact.

Required Skills and Qualifications:

Bachelors/Masters (Preferably in Business Administration, Human Resource Management or Organizational Psychology) from an HEC recognized institution.
4 to 5 years of relevant experience in talent management, organizational development, learning or business partnership.
Strong negotiation and influencing skills.
Commercial acumen and analytical capability.
Customer-centric mindset with strong interpersonal skills.
Project and time management skills with attention to detail.
Proficiency in Microsoft Excel, PowerPoint, and CRM systems.
Ability to work cross-functionally and lead virtual teams.

What Will Make You Successful?

Build strong relationships with customers and colleagues, think strategically, and drive business results.

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