
IT Infrastructure Support Professional
1 week ago
About the Role
This is an entry-level position in the Technical Assistance Center (TAC) department where you will work as part of a worldwide professional support team. Your primary duty will be to resolve customer issues through various communication channels while adhering to set Service Level Agreements (SLAs).
Main Responsibilities
- Network Administration: Provide first and second-level technical support for network-related issues, including configuration, troubleshooting, and maintenance.
- Problem Resolution: Identify and resolve customer issues through thorough analysis and troubleshooting skills.
- Documentation and Collaboration: Maintain accurate and detailed documentation of all issues, resolutions, and follow-up actions, ensuring seamless collaboration with other teams.
- Service Monitoring and Reporting: Continuously monitor service levels and performance metrics, providing timely reports to stakeholders on any deviations or areas for improvement.
- Staying Up-to-Date: Stay current with emerging technologies, industry trends, and best practices to ensure delivery of high-quality support services.
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