
Documentation Specialist
2 days ago
About Our Opportunity
We're seeking a skilled Technical Writer to create and maintain high-quality documentation that supports our payment products, APIs, integrations, onboarding processes, and internal operational and technical procedures.
- Develop detailed content by collaborating with subject matter experts in the field of Fintech and software development.
- Write and publish user documentation including SOPs, flows, online help, software guides, installation and configuration instructions, and other supporting materials.
- Transform complex concepts into clear, concise language that meets the needs of diverse audiences.
- Capture and create visual aids like images and videos to enhance the documentation experience.
- Edit own and others' work to ensure accuracy, clarity, and consistency.
- Work effectively within Agile environments, adapting to changing project requirements and meeting deadlines.
- 3-5 years of professional experience in technical writing and editing, preferably in Fintech, SaaS, or payment processing.
- Exceptional command of grammar, spelling, punctuation, and technical/SOP writing.
- Strong verbal communication skills for effective collaboration with team members and stakeholders.
- Proficiency in documentation tools like Confluence, Git, Markdown, and static site generators (e.g., Docusaurus, Hugo).
- Preferred experience creating developer-facing documentation (e.g., APIs, SDKs, integration guides). Familiarity with RESTful APIs, JSON, Postman, and Swagger/OpenAPI is a plus.
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