Technical Support Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

In this role, you will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.

You will work in a fast-paced environment, collaborating with the team to deliver high-quality services.

Responsibilities
  • Provide technical support via phone call, email, and in-person communication.
  • Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
  • Install, configure, and maintain new computer hardware, operating systems, and software applications.
  • Document IT processes and procedures.
  • Ensure high standards of customer service and clear communication with users.
  • Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
  • Monitor and maintain the health and performance of IT systems.
  • Research and stay updated on emerging technologies.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Minimum 1-2 years of experience in Technical Support.
  • Strong knowledge of computer systems and technologies.
  • Experience with troubleshooting hardware and software issues.
  • Capable of creating a root cause analysis on issues.
  • Excellent and effective customer service and communication skills.
  • Experience as an IT support in a call center or similar environment.
  • Ability to prioritize and manage multiple tasks.
  • Capable of task management and customer handling.
  • Available to work onsite and remotely.

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