
Team Lead
1 week ago
Flipdish is an Irish unicorn serving independent restaurants in a world transformed by tech. Our innovative technology and dedicated support enable our customers to thrive on their own terms. As a leader in the industry, we understand the importance of delivering exceptional customer experiences.
We're looking for a seasoned leader to join our team and drive business growth through exceptional customer experiences. As an Onboarding Team Lead, you will be responsible for managing a team of 4-6 Onboarding Engineers, ensuring they provide exceptional customer experiences, meet performance targets, and continuously improve onboarding processes.
About this role…Your key responsibilities will include:
- Leadership & Team Development: Lead, mentor, and develop a team of 4-6 Onboarding Engineers, ensuring high performance, motivation, and continuous professional growth.
- Onboarding Excellence: Own the end-to-end onboarding process for your team, ensuring the team delivers exceptional experiences that drive customer retention, growth, and advocacy.
- Performance Management: Set clear performance goals, monitor key onboarding metrics, and drive accountability within the team to meet or exceed targets.
- Escalation Management: Serve as the point of escalation for complex customer issues, resolving challenges efficiently while maintaining a customer-centric approach.
- Customer Engagement: Engage directly with customers and commercial teams to support deals, troubleshoot issues, and ensure seamless handovers from sales to onboarding.
- Product & Technical Expertise: Develop a deep understanding of the Flipdish platform to effectively support the team and customers with system configurations and troubleshooting.
- Collaboration & Communication: Work cross-functionally with Sales, Customer Success, and Product teams to ensure a smooth customer journey and provide feedback for product improvements.
To succeed in this role, you will need:
- 6+ years Professional Experience: With at least 3 years in a leadership role, managing a customer-facing onboarding, customer success, or project management team.
- Exceptional People Management Skills: Strong leadership, coaching, and mentoring abilities, with a proven track record of developing high-performing teams.
- High-Performance Culture: Experience driving a results-oriented team culture that balances speed, efficiency, and customer satisfaction.
- Customer-Centric Mindset: Passion for delivering exceptional customer experiences and ensuring smooth onboarding journeys, and ability to handle escalated customer issues.
- Technical Aptitude: Comfortable learning technical product configurations and troubleshooting issues, with a strong grasp of system setups and configurations.
- Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at various levels.
-
Sales Team Supervisor
1 week ago
Karachi, Sindh, Pakistan Team A Ventures Full timeWe are seeking a highly motivated and organized Sales Team Supervisor to join our team at Team A Ventures. As a key member of our sales team, you will be responsible for leading and developing a high-performing sales team, ensuring that sales targets are met and exceeded.Key ResponsibilitiesLead and develop a high-performing sales team, providing coaching...
-
Team Lead
3 weeks ago
Karachi, Sindh, Pakistan Kamsoft Technologies Full timeJob Title: Team Lead - Upwork OperationsCompany: Kamsoft TechnologiesAbout Us: Kamsoft Technologies is a premier IT solutions provider dedicated to innovation and excellence. As we expand our global presence, our Upwork operations are crucial to our success. We're seeking a dynamic leader who can drive results and guide our team to new heightsKey...
-
Team Lead
2 weeks ago
Karachi, Sindh, Pakistan Algorithm Consulting Pvt. Limited Full timeTeam Lead Algorithm Consulting Pvt. Limited, Pakistan - Coordination with analysis department for realization of software requirement specification.- Designing architecture & leading the team of software engineers.- Reporting to Director & Chief Technical Engineer.Job Specification- An MS degree from a premier institute in Computer Engineering.- Extensive...
-
Team Lead
2 weeks ago
Karachi, Sindh, Pakistan Nortec Software Full timeClient has immediate openings for a Team Lead with a focus on the Software Development Lifecycle (SDLC), who is both a strategic thinker and hands-on. The Team Lead will regulate project teams that may include Operations Subject Matter Experts, Business Analysts, Application Developers, System Testers, and Systems Engineers. The Lead is responsible for the...
-
Tech Product Lead
2 days ago
Karachi, Sindh, Pakistan Craft Tech Team Full timeRequirements and QualificationsAnalytical Skills: Strong analytical skills to identify and prioritize client needs.Product Management: Proven experience in product management, including defining product vision and managing product backlogs.Business Analysis: Understanding of business analysis principles, including identifying and prioritizing client...
-
Team Lead
3 weeks ago
Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full timeSybrid Managed Services Division provides a multi-channel and quick citizen-centric solution(s) and service(s) including security surveillance, automation of District Management Services, and others to both the government and corporate sectors. The Managed Services Team Lead will be responsible for managing a group of Managed Services engineers, and...
-
Team Lead
2 weeks ago
Karachi, Sindh, Pakistan TPLEX Full timeTPLEX is looking for Lead Dot Net Developer.ResponsibilitiesKnowledge of the ASP.NET framework/.NET COREProficient with C# and well-versed in its ecosystemsFamiliarity with architecture styles/APIs (REST, RPC)Strong understanding of object-oriented programmingSolid knowledge of SQL database organization, design, and development, including the ability to...
-
Team Lead
2 weeks ago
Karachi, Sindh, Pakistan Nexus Corporation Full timeResponsibilities:Leading, mentoring, and inspiring a team of content creators to deliver high-quality and engaging contentCreate informative and engaging blogs in a tone tailored to well-educated clientsGenerate clear marketing and web copy to promote the company's serviceWrite industry-related topics using online sources for research and incorporating...
-
Recruitment Team Lead
17 hours ago
Karachi, Sindh, Pakistan Edulink Network Ltd. Full timeEdulink Network Ltd is a leading education consultancy firm that connects students with international institutions. We are currently seeking a Recruitment Team Lead to join our dynamic team.Key RequirementsWe are looking for a highly motivated and enthusiastic individual who can work under pressure and possess excellent leadership and communication...
-
Sales Team Lead
1 week ago
Karachi, Sindh, Pakistan 5 star Utilities ltd Full timeAbout the RoleThe 5 Star Utilities Ltd is a leading provider of energy solutions in the UK. We are seeking an experienced Sales Supervisor to lead our sales team and drive sales growth in the UK energy market.
-
Project Team Lead
1 week ago
Karachi, Sindh, Pakistan WELTH Foundation Full timeWe are seeking a talented Project Team Lead to join our team and take on a key leadership role in our projects. As a senior-level professional with 3-5 years of experience in project management, you will be responsible for leading project teams, managing budgets, and ensuring effective project execution.Key Responsibilities:Lead project teams to achieve...
-
Reporting Team Lead
1 week ago
Karachi, Sindh, Pakistan Ukaam Full timeWe're looking for a results-driven professional to fill the role of Reporting Team Lead.The successful candidate will have experience in leading and mentoring technical reporting teams, as well as creating and managing reports, dashboards, and visualizations. They should be able to expedite reporting processes to improve efficiency and analyze data to...
-
Sales Team Lead
2 weeks ago
Karachi, Sindh, Pakistan Hirelabs Full timeHireLabs is a leading organization in the Information Technology and Services industry, seeking an exceptional Head of Sales who will drive revenue growth and lead successful sales teams. The ideal candidate should possess a proven track record of delivering results-oriented sales strategies, guiding high-performing teams, and fostering strong relationships...
-
Audit Team Lead
7 days ago
Karachi, Sindh, Pakistan Cotton & Cotton Full timeCotton & Cotton is seeking an experienced Audit Team Lead to join our team. As a key member of our audit team, you will be responsible for leading and managing the audit process on large assignments.Job SpecificationProvide clear briefings and ensure that all team members understand their roles and responsibilities.Ensure completion of audits within agreed...
-
Sales Team Lead
1 week ago
Karachi, Sindh, Pakistan Kisan Full timeAt Kisan, we are looking for a highly motivated Sales Team Lead to join our Drinking Water Division. In this role, you will be responsible for managing sales force, planning and implementing marketing and promotional activities.Key Responsibilities:Develop and execute sales strategies to achieve business targetsLead and motivate sales team to meet sales...
-
Marketing Team Lead
1 week ago
Karachi, Sindh, Pakistan Al-Raee Group Full timeJob OverviewWe are seeking a highly motivated and results-driven individual to join our team as a Marketing Team Lead. In this role, you will be responsible for developing and implementing effective marketing strategies to drive sales growth and expand our customer base.About the RoleDevelop and execute comprehensive marketing plans to meet sales targets and...
-
Sales Team Lead
2 weeks ago
Karachi, Sindh, Pakistan Riuman International Full timeRiuman International is seeking a seasoned Sales Supervisor / Team Leader to drive sales growth and lead a dynamic team of sales representatives.">About Riuman InternationalWe are a leading outsourcing and offshoring consulting company based in Karachi, providing innovative solutions to our clients. Our goal is to deliver exceptional results and exceed...
-
Angular Team Lead
18 hours ago
Karachi, Sindh, Pakistan QBS CO Pvt Ltd Full timeAbout the RoleWe are looking for an experienced Angular Team Lead to join our team at QBS CO Pvt Ltd. As a technical leader, you will be responsible for leading the development and implementation of dynamic, scalable, and high-performance web applications.Responsibilities:Lead the design, development, and maintenance of complex web applications using...
-
Operations Team Lead
7 days ago
Karachi, Sindh, Pakistan Arpatech Pvt Limited Full timeJob OverviewWe are seeking an experienced and strategic Business Operations Specialist to lead our operations team in Karachi, Pakistan. The ideal candidate will have a background in Supply Chain Management and be proficient in Microsoft Office suite.Key ResponsibilitiesDevelop and implement operational strategies to improve efficiency and productivity.Lead...
-
Sales Team Leads
1 week ago
Karachi, Sindh, Pakistan MCB Arif Habib Savings & Investments Limited Full timeMCB Arif Habib Savings & Investments Limited is a leading financial institution seeking highly motivated and result-driven individuals for our Sales Team.We require:Sales Team LeadsBusiness Development ManagersRevenue Growth ExpertsInvestment AdvisorsRequired Qualifications: A minimum of a Bachelor's degree. Previous sales experience is highly valued, with...