Telecom Expert

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Telecom Expert

As a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across various locations. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.

Responsibilities
  • Acting as the point of contact for daily Genesys cloud issues and concerns.
  • Supporting Genesys Operations as Tier-2 and Tier-3.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.
  • Performing telephony, contact center, and other solution administration as per standard procedures.
  • Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.
  • Performing daily, weekly, and monthly Genesys system performance checks.
  • Preparing and maintaining accurate system and client documentation.
  • Supporting multiple platforms and expanding knowledge as per job requirements.
  • Fulfilling relevant project roles as per assignments.
  • Meeting assigned project milestones and deadlines.
  • Providing daily/weekly status reports for ongoing projects.
Qualifications

Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.

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