
Telecom Expert
16 hours ago
As a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across various locations. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.
Responsibilities- Acting as the point of contact for daily Genesys cloud issues and concerns.
- Supporting Genesys Operations as Tier-2 and Tier-3.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solution administration as per standard procedures.
- Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Performing daily, weekly, and monthly Genesys system performance checks.
- Preparing and maintaining accurate system and client documentation.
- Supporting multiple platforms and expanding knowledge as per job requirements.
- Fulfilling relevant project roles as per assignments.
- Meeting assigned project milestones and deadlines.
- Providing daily/weekly status reports for ongoing projects.
Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.
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Telecom Infrastructure Expert
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Telecom Solutions Representative
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Inbound Sales Expert
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Customer Engagement Expert
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Sales Expert
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Telecommunications Consultant
16 hours ago
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