E-Commerce Support Representative

3 days ago

Gujrat, Punjab, Pakistan beBeeCustomer Full time £45,000 - £60,000

Job Title: E-Commerce Customer Service Specialist

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This is a dynamic role that requires an individual to handle customer inquiries, messages, and cases across multiple marketplaces.

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Key Responsibilities:

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  • Handle customer inquiries, messages, and cases across multiple marketplaces.">
  • Communicate clearly and professionally with customers in written English.">
  • Respond to customer questions regarding orders, shipping, returns, refunds, and product information.">
  • Manage return requests, and coordinate with couriers.">
  • Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.">
  • Proactively handle claims and disputes.">
  • Monitor account health, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.">
  • Collaborate with internal teams to ensure smooth operations.">
  • Document customer service processes and contribute to the development of SOPs for future growth.">
  • Stay updated on marketplace policy changes to ensure full compliance.">
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Required Skills and Qualifications:

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  • Excellent English communication skills (written).">
  • Strong analytical and problem-solving skills.">
  • Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.">
  • Familiarity with Amazon Seller Central, eBay Seller Hub, and their dispute resolution systems would be preferred.">
  • Experience managing returns and coordinating with couriers.">
  • Strong attention to detail and organizational skills.">
  • Ability to work independently, manage multiple tasks, and meet deadlines.">
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Benefits:

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This role offers a unique opportunity to grow with a fast-paced e-commerce business, working on multiple marketplaces in the UK and USA.

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Other Information:

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This is a challenging yet rewarding role that requires adaptability and a willingness to learn. If you are passionate about delivering excellent customer service and have a keen eye for detail, we encourage you to apply.

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