Technical Onboarding Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

About the Role:

We are seeking a dedicated and detail-oriented Onboarding Consultant to join our team.

As an Technical Onboarding Consultant, you will play a crucial role in ensuring a seamless transition for our new customers.

Your Main Focus Will Be:

  • Collaborate with customers to understand their specific SAAS requirements and business processes.
  • Develop and implement tailored onboarding plans for each customer, ensuring a smooth transition.
  • Configure and customize the Joblogic platform according to customer needs and preferences.
  • Provide support to customers to ensure they are fully proficient in using the platform.
  • Act as the primary point of contact for customers during the onboarding and implementation process, addressing any concerns or issues promptly.
  • Work closely with internal teams to ensure a coordinated and successful onboarding experience.
  • Stay updated on industry trends and best practices related to SAAS implementation and onboarding.

What You Bring:

We require a candidate with:

  • A Bachelor's degree in business administration, Information Technology, or a related field.
  • Proven experience in SAAS implementation and onboarding, preferably in a customer-facing role.
  • Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
  • Proficiency in using SAAS platforms and related technologies.
  • A proactive and results-driven mindset, with a focus on delivering exceptional customer experiences.

Benefits:

We offer:

  • A professional working environment.
  • Life Insurance & Medical Insurance (Including Family).
  • OPD.
  • Provident Fund.
  • A maximum 45-hour workweek (Monday-Friday).
  • The opportunity to work remotely.
  • A company trip.
  • The chance to work onsite with the UK team.

Hiring Process:

The interview process will consist of multiple stages, during which the successful candidate must demonstrate their alignment with essential requirements and relevant experience.

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