Client Satisfaction Director

2 weeks ago


Lahore, Punjab, Pakistan HR Ways Full time
About the Job

HR Ways is seeking a talented and experienced Customer Success Manager to join our growing team. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, timely support, and strategic planning.

This role offers an excellent opportunity to build and maintain relationships with customers, develop strategic plans to drive customer satisfaction and retention, and contribute to the growth and success of our company.

Main Responsibilities:
  • Customer Engagement: Engage with customers through regular online calls, email, and chat support to understand their needs and provide timely assistance.
  • Problem-Solving: Identify and resolve customer issues promptly, using problem-solving skills and knowledge of our SaaS products.
  • Strategic Planning: Develop and execute strategic plans to drive customer satisfaction and retention, including identifying areas for improvement and implementing changes.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are understood and met.
  • Process Improvement: Continuously identify areas for improvement within our customer service processes and recommend changes to enhance efficiency and effectiveness.


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