
Technical Support Analyst
3 days ago
Job Summary:
We are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients.
Key Responsibilities:
- Provide top-notch technical assistance to clients.
- Ensure incidents and requests are handled according to established service level agreements.
- Prioritize and escalate incidents and problems based on business impact.
- Adhere to change management processes.
- Educate clients on supported applications.
- Achieve weekly/monthly activity KPIs.
- Become a trusted advisor by being highly knowledgeable about products and services.
- Communicate information to users through appropriate channels.
- Improve processes through analysis, reviews, and reporting.
Requirements:
- Minimum 4 years' experience in a first/second-line service desk environment.
- Bachelor's degree in computer science.
- Service desk qualification, such as ITIL Foundation v4.
- Ability to take ownership and manage issues effectively.
- Excellent stakeholder management skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
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