Technical Support Analyst

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary:

We are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients.

Key Responsibilities:

  • Provide top-notch technical assistance to clients.
  • Ensure incidents and requests are handled according to established service level agreements.
  • Prioritize and escalate incidents and problems based on business impact.
  • Adhere to change management processes.
  • Educate clients on supported applications.
  • Achieve weekly/monthly activity KPIs.
  • Become a trusted advisor by being highly knowledgeable about products and services.
  • Communicate information to users through appropriate channels.
  • Improve processes through analysis, reviews, and reporting.

Requirements:

  • Minimum 4 years' experience in a first/second-line service desk environment.
  • Bachelor's degree in computer science.
  • Service desk qualification, such as ITIL Foundation v4.
  • Ability to take ownership and manage issues effectively.
  • Excellent stakeholder management skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.


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