Technical Support Configuration Analyst

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:
We are seeking a highly skilled technical professional to join our team as a configuration expert. In this role, you will work closely with technical support analysts to troubleshoot issues, set up and troubleshoot integrations, and test new deployments or setups. You will also participate in project meetings with project managers to determine configuration needs. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate effectively with team members.

Responsibilities:
  1. Create and modify workflow tasks to optimize efficiency.
  2. Add, remove, and modify user/customer/subscriber accounts for accurate representation.
  3. Pricing configuration changes to meet business requirements.
  4. Manage documents by modifying fields and mapping data effectively.
  5. Configure new products and notes to stay up-to-date with company offerings.
  6. Collaborate with technical support analysts to troubleshoot issues via the application interface.
  7. Set up and troubleshoot integrations for seamless connections.
  8. Test new deployments or setups to ensure quality and reliability.
  9. Participate in project meetings with project managers to determine configuration needs.

Requirements:

To be successful in this role, you should possess:

  • A Bachelor's or Master's degree in Computer Science or a related field.
  • At least 5 years of experience in development, particularly in configuration.
  • Excellent communication skills, organizational abilities, and attention to detail.
  • The ability to prioritize workload to meet deadlines and service level agreements.
  • Effective troubleshooting skills to resolve complex issues.
  • Fluency in SQL and the ability to write ad hoc reports and complex queries.
  • Experience with C# programming language.
  • Prior experience as a business analyst or quality control specialist is preferred.
  • Familiarity with XML and electronic B2B integrations utilizing XML files and an API is advantageous.
  • Knowledge of Office/automation is also beneficial.


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