Tech Support Engineer

1 day ago

Sahiwal, Punjab, Pakistan beBeeSupport Full time $100,000 - $125,000
Technical Support Specialist

Motive's fleet management platform empowers operations teams to manage drivers, vehicles, equipment, and fleet-related expenses in a single system. Combined with industry-leading AI, the Motive platform provides complete visibility and control, automating and simplifying tasks.

About the Role

We're seeking an experienced Technical Support Specialist to provide white-glove service, technical support, and executive-level communications to our customers. As a Technical Support Specialist, you'll build relationships and resolve issues at all levels within Customer Support. You'll be the primary technical point of contact for a small number of Motive's Enterprise Accounts.

Responsibilities
  • Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
  • Work in close collaboration with Customer Success Managers to receive, manage and expeditiously resolve escalations from assigned customers.
  • Collect information and document bugs with Engineering for product issues that are impacting customers.
Requirements
  • Minimum 1.5 + years of experience in Customer Support, and technical support.
  • Excellent customer communication skills in a variety of forms.
  • Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments.
  • Strong knowledge of Motive's Products with a concentration on Compliance, Asset and/or Safety.
  • Experience with hardware devices, firmware upgrades, change management and related testing practices.

We value diversity and inclusion. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

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