
Women's Rights Advocate
5 days ago
**Job Summary:**
We are seeking a highly skilled and dedicated Helpline Manager to oversee the operations of our 1094 Helpline in Sindh, Pakistan. As a key member of our team, you will be responsible for ensuring the efficient delivery of services to women in need, while also promoting gender equality and empowerment.
- Key Responsibilities:
- Manage daily helpline operations, supervising staff and implementing quality control mechanisms to ensure accurate and timely complaint handling.
- Conduct regular field visits to districts to monitor and improve the functioning of Women Complaint Cells and the 1094 Helpline.
- Ensure compliance with privacy and data protection laws in all complaint-handling processes.
- Develop and conduct training sessions on gender-based violence (GBV), legal rights, and support services for helpline and complaint cell staff.
- Maintain detailed records of complaints, investigations, resolutions, and outcomes.
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Gender Equality Specialist
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Sindh Provincial Program Coordinator Role
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