Women's Rights Advocate

5 days ago


Karachi, Sindh, Pakistan PATHFINDER INTERNATIONAL Full time

**Job Summary:**

We are seeking a highly skilled and dedicated Helpline Manager to oversee the operations of our 1094 Helpline in Sindh, Pakistan. As a key member of our team, you will be responsible for ensuring the efficient delivery of services to women in need, while also promoting gender equality and empowerment.

  • Key Responsibilities:
  • Manage daily helpline operations, supervising staff and implementing quality control mechanisms to ensure accurate and timely complaint handling.
  • Conduct regular field visits to districts to monitor and improve the functioning of Women Complaint Cells and the 1094 Helpline.
  • Ensure compliance with privacy and data protection laws in all complaint-handling processes.
  • Develop and conduct training sessions on gender-based violence (GBV), legal rights, and support services for helpline and complaint cell staff.
  • Maintain detailed records of complaints, investigations, resolutions, and outcomes.


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